FAQs

construction

HERE ARE OUR MOST COMMON SWIMMING POOL QUESTIONS AND ANSWERS

Pool maintenance and troubleshooting is a job for professionals. Blue Water Pools of Freeport has the largest service team with the most experience in Grand Bahama. Call us, and we can have a technician at your pool within 4 hours. But if you simply want information about basic pool care and safety, here are answers to some of the more common questions our service department frequently receives.

Q: How can I make my older pool a safer pool?
A: Blue Water Pools of Freeport customers are all offered free safety inspections. There are three layers of protection that should be inspected and updated to ensure the greatest level of pool safety. They are: safety grates, suctions, and protective safety pumps. Our expert technicians can evaluate your pool, and can retrofit any swimming pool to meet current pool safety standards.
Q: Is there a temporary or removable fence product that can protect my children, family and friends?
A: For temporary fencing we recommend a protective removable fence that is manufactured with nylon and is child safe. This fence can easily be removed if needed. For more information on safety fencing contact our Service Team.
Q: What are the advantages of installing modern pumps in my pool’s system?
A: New, efficient products can reduce your swimming pool electricity and power bill by as much as 50%. Current swimming pool pump technology also offers advanced safety measures that provide greater protection for swimmers.
Q: What are the advantages of an Automatic Safety Cover?
A: Every pool is safer when it is covered rather than when it is open. An automated pool cover allows you to more easily cover your pool when it is not in use, and people tend to use their covers more when covering the pool only requires the flip of a switch. It is also important to note that by regularly covering your pool you can save up to 50% on fuel bills as a covered pool helps you maintain your pool temperature better.
Q: Does Blue Water Pools of Freeport provide safety products for my pool area?
A: Absolutely. We have a host of safety product options that you can use in your pool area. Some of these include ring buoys, Sheppard’s crooks, and pool alarms. Safety products are readily available for all of our customers. If there is something that you would like to order please give us a call and speak with one of our Customer Care Representatives.
Q: How long will it take to heat my pool once I turn the heater on?
A: Absolutely. We have a host of safety product options that you can use in your pool area. Some of these include ring buoys, Sheppard’s crooks, and pool alarms. Safety products are readily available for all of our customers. If there is something that you would like to order please give us a call and speak with one of our Customer Care Representatives.
Q: Our eyes are stinging after we swim. Is this too much chlorine?
A: It is difficult to determine any water chemistry issues without a proper test of your water. Your eyes stinging may be an indication of mal adjusted pH, but in order to know for sure it is best to arrange for a Blue Water Pools of Freeport Service visit so that we can make sure that proper adjustments are made to your pool water.
Q: My pool/spa sometimes smells like Chlorine. Can this be corrected?
A: That “chlorine” smell that you are experiencing is caused by Chloramines. It is an issue that can be easily corrected. Please call us so that we can arrange for a Blue Water Pools of Freeport Service visit and make the proper adjustment to your water chemistry.
Q: The surface of our pool has become rough over time. Is there a solution?
A: Sanding the surface of a rough pool can sometimes improve the feel. However, it is also possible that your pool may need resurfacing. In order to provide you with the best solution, a Blue Water Pools of Freeport Service technician can come to your home, evaluate the problem and work with you to determine the best course of action.
Q: My pool seems to lose/use water every day, what is normal and why?
A: There is a normal amount of water that most pools will lose every day. Common evaporation should be anything up to half an inch per day (1/2 inch/day). However, if you see more evaporation than that, give us a call.
Q: My pool is suddenly losing water fast, what should I do?
A: Immediately turn off all pool equipment at the local circuit breaker panel, NOT the indoor Jandy controller. Then call the Blue Water Pools of Freeport service team, and we will provide further instruction.
Q: My pool is running 24-hours per day, 7-days per week. Is this best?
A: It may seem like turning your pool on and off depending on its usage makes more sense, but in fact in terms of water filtration, running your pool 24/7 is actually a more efficient way to maintain your pool, and it is the best way to maintain a high level of sanitization. New pumps are available now with variable speed functionality and technology is constantly improving in ways that make pool equipment even more efficient. To learn more about what is currently available please give the Blue Water Pools of Freeport service team a call.
Q: My pool/spa is not equipped with a computer system. Can one be installed?
A: Yes, Blue Water Pools of Freeport can install a Jandy system with the necessary valves and remote controls.
Q: My pool has beautiful natural slate tile, but their appearance has faded?
A: This is natural in The Bahamas weather. As an alternative, you may want to consider using slip resistant ceramic tiles.
Q: I’ve heard about “three layers of protection” for my swimming pool/spa. What are they?
A: The “three layers of protection” for a swimming pool or hot tub/spa area are the safety grates, the pool/spa suctions, and the safety pumps. Each of these three layers of safety are a mandatory part of new construction at Blue Water Pools of Freeport. If we are building your pool you can be sure that these three components will be a part of the design plan. If you have a pool or spa that is older, and on which you are unsure the proper protective safety steps were included, then give us a call. Blue Water Pools of Freeport can retrofit any pool or spa with these safety features and many others.
Q: Can a pool be made deeper, shallower, longer, a different color or shape?
A: Yes. We can make almost any change that you want to an existing pool. If you already own a pool and want to make design changes, or enhance areas of the pool (size, shape, depth, etc), we can definitely take care of that, as well as any changes you may want to make to the surrounding pool decking and landscaping.
Q: The pool deck I have is uneven and unsightly. Can this be improved?
A: Absolutely, Yes. Pool decking solutions have changed vastly in the last few years, and there are many new solutions that will enhance the design of your pool, have greater wear and tear, and require much less maintenance. Call a Blue Water Pools of Freeport Service Team member and we can set up an appointment to help you review all of your pool decking options.
Q: My pool/spa equipment is located outside and we don’t like to waste the yard space. Can equipment be relocated to another area of our property?
A: Yes. Call a Blue Water Pools of Freeport Service Team member, and we can come to your house, inspect your current equipment area, and help you choose the best area of your property on which to relocate it.
Q: Can I install an automated cover on my existing swimming pool?
A: Yes. You have probably seen all of the impressive options in automated pool coverings that currently exist. Although the best pools for automated covers are rectangular pools, call a Blue Water Pools of Freeport Service Team member, and we can come to your house and help you determine what your best pool cover options are.
Q: What is your service area?
A: Blue Water Pools of Freeport service pools throughout the northern Bahamas, including Grand Bahama, Great Abaco, and Bimini.
Q: What is the average size of a backyard swimming pool?
A: The standard size is 15’W X 30’L.
Q: What is the cost of a swimming pool?
A: Swimming pools made by Blue Water Pools of Freeport are fully customized to the customer’s unique preference.  Contact our office and schedule an appointment to meet with one of our friendly and skilled project managers to discuss your various options and provide you with a free quote.

WHAT ONE CLIENT SAID

“Blue Water Pools of Freeport designed and built my pool in the early months of 2011. I checked out other pool companies before making a decision. Unlike the other companies, Mr. Garth Mclntosh and Atyia visited my home… Blue Water Pools came prepared for action… I was told when they would begin and when they would finish and they stuck to it. No surprises. Blue Water Pools also service my pool once a week and the staff is on time and does a great job. I can recommend them most highly.”

– Karen Clarke, Freeport, G.B., The Bahamas